Intermittent Server Errors
Incident Report for
Sword Health
Resolved
Cloudflare has resolved the issue on their side.
Posted
Nov
18
,
2025
-
14:45
UTC
Identified
The root cause was a major outage on Cloudflare that led some of our services to return a 500 response code.
Posted
Nov
18
,
2025
-
11:45
UTC
Investigating
We're experiencing an elevated level of server errors and are currently looking into the issue
Posted
Nov
18
,
2025
-
11:30
UTC
This incident affected: Enrollment Platform, Treatment Platform, Mobile API, Corporate Website, File Exchange Platform, and AI System.
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